Train Your CSMs to Deliver Business Outcomes — Faster
Our elite training program equips Customer Success professionals to deliver exceptional customer experiences.
Your On-Demand CS Enablement Partner
The CSM Academy equips your Customer Success team with the real-world training, tools, and confidence they need to drive adoption, retention, and revenue from day one.
Looking to onboard and uplevel your CS team without adding headcount? We deliver custom and plug-and-play onboarding, role-specific training, and strategic coaching—so your team hits the ground running.
Why Customer-Led Companies Train With Us
Faster Ramp, Stronger Retention, Scalable Growth
✅ Onboard New Hires With Confidence
Get new CSMs up to speed faster with structured onboarding, foundational CS training, and ready-to-use playbooks.
✅ Upskill Your Existing Team
Whether you’re realigning the team or introducing new tools and motion, our courses keep your team sharp, strategic, and outcome-driven.
✅ Avoid the Cost of Building In-House Enablement
No need to build training from scratch. Our customizable content, live delivery, and scalable assets save you time, budget, and internal resources.
✅ Training That Drives Real Results
Our clients see faster ramp times, better customer conversations, and stronger retention metrics—because our content is built by real CS leaders who’ve done the job.
✅ Trusted by Growing SaaS Teams
Created with deep CS industry expertise and hands-on experience onboarding high-performing teams across SaaS, tech, and services.
Featured Courses
Customer Success Foundations
Customer Success Foundations
Customer Success Foundations
We help your team gain momentum from the start.
This course delivers the essential foundations of Customer Success — lifecycle stages, segmentation strategy, CSM roles, metrics, and mindset. Perfect for onboarding new hires or realigning your team around proven CS practices.
Driving Adoption & Expansion
Customer Success Foundations
Customer Success Foundations
Train your team to think like growth partners.
Your CSMs will learn how to proactively increase product adoption, lead outcome-based conversations, and surface upsell opportunities — all while strengthening long-term relationships and customer loyalty.
Retention & Churn Prevention
Customer Success Foundations
The Proactive CSM: From Firefighting to Forward-Thinking
Keep customers longer by acting earlier.
This course helps CSMs identify early signs of churn, build proactive retention workflows, and turn feedback into action. Your team will learn to stay ahead of risk, deepen customer loyalty, and strengthen renewal conversations with confidence.
The Proactive CSM: From Firefighting to Forward-Thinking
The Proactive CSM: From Firefighting to Forward-Thinking
Stop reacting. Start leading.
This mindset-shifting course teaches CSMs how to stay ahead of risk, plan strategic touchpoints, and guide customers with confidence. Great for teams ready to evolve from task-based to value-based engagement.
AI in Customer Success: Work Smarter, Not Harder
Leverage AI to scale impact.
Explore real-world use cases for AI tools in CS — from writing better success plans to automating follow-ups and analyzing customer sentiment. Give your team a competitive edge in a fast-changing world.
Build a Custom Training Program for Your Team
Need something unique?
Whether you're hosting a summit, launching a new CS program, or ramping a global team — we can design a fully customized training experience that fits your goals, timeline, and tech stack.