About The CSM Academy
Training CSMs to Lead With Confidence—and Deliver Outcomes That Matter
The CSM Academy was created for one purpose:
To help companies ramp, retain, and empower their Customer Success teams—without the time, cost, or overhead of building a CS enablement program from scratch.
Whether you’re onboarding one new hire or scaling a global org, we offer done-for-you training, coaching, and CS strategy built by experts who’ve led Customer Success at scale.
Why We Exist
Most new CSMs walk into their roles with heart, hustle, and maybe some product training—but little direction on how to deliver real value.
That’s where we come in—turning high-potential hires into confident professionals by giving them the structure, skills, and strategy they need to thrive.
Who We Are
Backed by 30+ years of experience across SaaS, tech, and services, The CSM Academy blends deep industry expertise with modern training methods built for today’s evolving teams.
What We Offer
📚 Role-specific training programs for new and mid-level CSMs
🎯 Custom onboarding tracks aligned to your customer segments
🛠️ Strategic enablement assets like playbooks, templates, and workflows
🎤 Onsite training and guest speaking to educate and inspire
Our Values
- Practicality over theory: We teach what works in the real world, not just what looks good on a slide.
- Confidence through clarity: Every course, framework, and tool we offer is designed to reduce imposter syndrome and increase team confidence.
- Partnership over transactions: We treat your team like it’s our own.
What We Believe
Customer Success is no longer a “nice to have.” It’s the engine of retention, expansion, and long-term revenue.
And the companies that invest in developing their CSMs today are the ones who win tomorrow.