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About The CSM Academy
The CSM Academy was created for one purpose
To help companies ramp, retain, and empower their Customer Success teams without the time, cost, or overhead of building a CS enablement program from scratch.
Whether you’re onboarding one new hire or scaling a global org, we offer done-for-you training, coaching, and CS strategy built by experts who’ve led Customer Success at scale.
Why We Exist
Most new CSMs walk into their roles with heart, hustle, and maybe some product training—but little direction on how to deliver real value.
That’s where we come in—turning high-potential hires into confident professionals by giving them the structure, skills, and strategy they need to thrive.
Who We Are
Backed by 30+ years of experience across SaaS, tech, and services, The CSM Academy blends deep industry expertise with modern training methods built for today’s evolving teams.
What We Offer
📚 Role-specific training programs
🎯 Custom onboarding aligned to your customer segments
🛠️ Tailored enablement assets
🎤 Onsite and virtual training options to educate and inspire
Our Values
- Practicality over theory: We teach what works in the real world, not just what looks good on a slide.
- Confidence through clarity: Every course, framework, and tool we offer is designed to reduce imposter syndrome and increase team confidence.
- Partnership over transactions: We treat your team like it’s our own.
What We Believe
Customer Success is no longer a “nice to have.” It’s the engine of retention, expansion, and long-term revenue.
And the companies that invest in developing their CSMs today are the ones who win tomorrow.
About the Founder
Missie Dunham founded The CSM Academy with a clear vision: to help companies ramp new CSMs faster, build confident and capable onboarding teams, and improve early customer outcomes that fuel long-term retention. Her mission is to equip CSMs with the practical skills, strategic thinking, and modern tools they need to excel, especially in today’s rapidly evolving, AI-accelerated Customer Success landscape.
With two decades of leadership in SaaS and Cloud Collaboration, Missie is known for transforming early onboarding into a true growth engine. She has built scalable success strategies, digital-first onboarding programs, and cross-functional frameworks that redefine how companies support and empower customers during the most critical stages of their journey.
A recognized expert in digital CS motions, AI-driven automation, and behavioral onboarding design, Missie sits at the forefront of the industry’s evolution. She is also a sought-after speaker, mentor, and educator, known for translating complex CS concepts into simple, actionable guidance that drives results.
The CSM Academy reflects her passion for elevating the profession and preparing the next generation of CSMs to deliver meaningful impact from day one.