ROI FAQs

This refers to the total annual cost of employing a Customer Success Manager—not just their salary, but also benefits, taxes, tools, and operational overhead.

Estimate how long it usually takes a CSM to become fully productive. Then consider how much time your team could save with structured, strategic training. For example: a typical 6-month ramp could be shortened to 4 months with this program = 2 months saved.

Include everything tied to the cost of training: program fees, consulting costs, any tools or platforms, and internal enablement resources.

It measures the value of time saved on ramp-up, any increase in customer retention, and optional savings from not hiring a CS Enablement Manager. It compares this benefit to your training investment, showing you your estimated return.

Think about how better-trained CSMs could influence customer renewals. Consider past challenges like:

• Lost renewals due to poor onboarding or unclear value
• Churn caused by reactive support instead of proactive guidance
• Missed expansion opportunities from low customer engagement
   

Then ask: If our CSMs could handle these better—thanks to faster ramp, better conversations, and stronger stakeholder alignment—how much of that risk could we recover?

Many teams estimate a 1–5% lift in retention, depending on customer size, deal velocity, and CSM influence. If you're unsure, a conservative default like 2–3% is a good starting point for directional ROI modeling.

Use your best estimate! The calculator is designed to provide directional insight—it doesn’t require perfect inputs.

Typical onboarding includes:

• 1–2 weeks of product training
• 1–2 weeks of tactical/process training
• Months of peer shadowing and trial-and-error learning

It’s common for CSMs to take 3–6 months to ramp fully. Our program compresses the strategic CS portion into just 4 days—so CSMs contribute value faster and more confidently.

Nope! That’s one of the benefits. Many companies invest $120K–$180K/year in a CS Enablement Manager to build and deliver onboarding. Our program replaces that internal build with a scalable, proven system—no hiring, scripting, or content creation required.

That’s great! Most companies do. But here’s what’s usually missing:
Strategic methodology. We teach CSMs how to think, not just what buttons to click. Our training focuses on customer outcomes, stakeholder management, and delivering measurable value—filling the gap between product training and real-world execution.

Peer shadowing is helpful—but slow. It pulls senior CSMs from their work and delays the new hire’s progress. Our program delivers high-impact learning up front, so new hires need less informal coaching and can ramp more independently.

Absolutely. Faster ramp = faster value = better customer experience. Our training helps CSMs drive adoption, deepen engagement, and handle difficult conversations earlier and more effectively—leading to stronger renewals and expansion opportunities.

Most companies hire a CS Enablement Manager to create and maintain onboarding programs—typically costing $120K–$180K annually, fully loaded. Our program acts as your enablement arm, delivering world-class training without the headcount or content build.

Traditional onboarding often leans on informal peer coaching, pulling senior CSMs away from their work and slowing new hire progress. Our structured, expert-designed curriculum replaces weeks of peer shadowing with focused, high-impact learning in just 4 days.

Most in-house onboarding covers product and process, but skips strategic methodology. Our training teaches CSMs how to think like a strategic CSM. From day one, learners understand how to drive customer outcomes, manage relationships, and align with business goals—accelerating their impact across the board.